You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

GM-owned Cruise is responding to allegations that its cars are not really self-driving because they require frequent help from humans working as "remote assistants" to get through tricky drives.

WASHINGTON, Feb 17 (Reuters) - Alphabet (GOOGL.O), opens new tab self-driving unit Waymo on Tuesday defended its use of remote assistance personnel in the face of questions from Congress and said they ...